Frequently Asked Questions
Good questions. Straight answers.
Wondering about sizing, shipping, returns or how your gear gets made? We've got you covered. Can't find what you're looking for? Get in touch — we're happy to help.
Ordering & Production
How are HORIZN products made?
Every HORIZN item is made to order. Rather than keeping warehouses of finished stock, we work with specialist production partners who print, embroider or prepare your gear after you order it. It takes a little extra time, but helps avoid unnecessary inventory.
Where are your products made?
HORIZN is an independent Australian-operated brand. Our gear is made through production partners in different locations. Where possible, orders may be fulfilled closer to their destination, but production location depends on the item and available facilities.
Can I change or cancel my order?
Made a mistake? Contact us as soon as possible, including your order number. If production hasn't started, we'll do our best to change or cancel it. Once an item enters production, changes and cancellations are generally no longer possible. Your statutory consumer rights are unaffected.
I entered the wrong shipping address. Can I fix it?
Email hello@horiznmoto.co immediately with your order number and the correct address. We may be able to update it before dispatch, depending on the production partner and order status. Once shipped, a change may not be possible.
Is HORIZN clothing protective motorcycle gear?
No. Unless a product is expressly identified and certified as protective equipment, HORIZN clothing is casual motorcycle-inspired lifestyle apparel, not protective riding gear. Always use appropriate protective equipment when riding.
Shipping & Delivery
How long will my order take to arrive?
Your order has two stages: production and shipping. Standard printed garments are typically produced within 2–7 business days, with shipping time added afterwards. Delivery depends on the destination, product and fulfilment location, and estimates aren't guaranteed. See our Shipping & Delivery Policy for more information.
Where do you ship?
We currently accept orders to the United States, Canada and Australia. Delivery options can vary by product and address, including remote locations and PO boxes. If you're unsure, please ask us before ordering.
How much does shipping cost?
Shipping charges depend on your destination and the items in your order. You'll see the applicable cost at checkout before paying.
Free standard shipping is available on eligible orders of US$100 or more to the contiguous United States (the lower 48 states). Other destinations are excluded unless a separate promotion says otherwise.
How do I track my order?
Once your order has shipped, we'll email tracking information where available. It can take a little time for a new tracking number to become active. If it hasn't updated after 3 business days, contact us and we'll investigate.
Why did only part of my order arrive?
Some products are made at different facilities, so items from the same order may ship separately and arrive on different dates. Separate tracking details will be provided where available.
What if my package is delayed or lost?
Check the latest tracking details first. If your parcel is significantly delayed or appears lost, email hello@horiznmoto.co with your order number. We'll work with our production and delivery partners to investigate and help resolve the issue.
Will I need to pay customs duties or import taxes?
Some orders may ship internationally and could be subject to customs duties, taxes or carrier fees. Any charges collected by HORIZN will be shown at checkout. Additional charges imposed after dispatch may be the recipient's responsibility, subject to applicable law. If you receive an unexpected charge, get in touch.
Sizing, Returns & Exchanges
How do I choose the right size?
Check the Size Guide on the product page and compare the measurements with a favourite garment you already own. Different styles can fit differently. If you're between sizes or unsure, ask us before ordering.
Can I exchange an item if I ordered the wrong size?
Because items are made to order, we can't offer standard or free exchanges for an incorrectly selected size. But our Size Rescue offer can help: contact us within 14 days of delivery about a one-time discounted replacement of the same design in a different size, subject to availability. This offer is intended for unworn, unwashed garments. You can keep the original; we'll confirm the discount and any shipping costs first.
See our Returns & Exchanges Policy.
What if my order arrives damaged, faulty or incorrect?
If we've got something wrong, we'll help make it right. Email hello@horiznmoto.co with your order number, a description and clear photos where possible. We recommend contacting us promptly, preferably within 30 days of delivery, so we can investigate. We'll arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer laws. The suggested timeframe doesn't limit your statutory rights.
Can I return an item if I've changed my mind?
As every item is made to order, we don't offer standard change-of-mind returns, refunds or exchanges once production begins. This doesn't affect your rights if the item is faulty, incorrectly supplied or not as described. Read the full Returns & Exchanges Policy.
About HORIZN & Getting Help
Who's behind HORIZN MOTO CO.?
We're an independent Australian motorcycle apparel brand, born out of a conversation over a few beers between riding mates. To us, motorcycling is about the freedom, friendships and stories collected along the way — not just the badge on the tank. Read our story.
Do you work with social media creators / influencers?
Yes! If you’re a creator or moto-inspired storyteller who aligns with HORIZN, we’d love to hear from you. Email hello@horiznmoto.co with a link to your work and a little about your collaboration idea. We’ll take a look and be in touch if it’s a good fit.
How do I care for my HORIZN gear?
Always follow the care label on your garment. For printed apparel, gentle cold washing, turning the garment inside out and avoiding high heat can help keep the print looking its best. Product-specific care instructions take precedence.
How can I contact you?
Email hello@horiznmoto.co or use our Contact page. We aim to reply within 1–2 business days, Monday to Friday. If your question is about an order, please include your order number.
Still got questions?
We’re riders too, and we’re happy to help with gear, sizing or an existing order. Get in touch or email hello@horiznmoto.co.
Ride on. Chase the HORIZN.